YCB Privacy and Cookie Policy

Effective from 26/04/2023

1. Introduction

YCB FZCO (”We”; ”Us”; “Our”) is committed to protecting and respecting the data you share with us. This privacy policy explains how YCB processes information that can be used to directly or indirectly identify an individual (henceforth denoted ”Personal Data”) collected through the use of its website and interactions.

YCB (Company Registration UAE1826182) has its registered address at Platinum Towers, Jumeriah Lake, Dubai, UAE and is data controller for the data that we collect concerning you and we ensure that your Personal Data is processed in accordance with the legislation.

For the purposes of this policy, YCB defines the term ”Respondent” as any individual who responds to Our demonstration, trial or sign-up -forms that are powered by YCB or any individual who is included as a contact within a User’s account and the term ”Visitor” as an individual that visits Our front-end website (for example yourchildcarebusiness.com or goflourish.co).

If you wish to contact us regarding our processing of personal data, you can do that by email on: privacy@yourchildcarebusiness.com

2. Processing of personal data

Personal Data is every kind of information which in some way can be assigned to you.

To become our customer, it is necessary for us to collect the following Personal Data about you: Name, title, phone number and email. This information is collected on the basis of the following legal basis: Fulfillment of a contract.

As a supplier and business partner the following Personal Data is collected: Name, phone number and email. This information is collected on the basis of the following legal basis: Fulfillment of a contract.

If you do not want us to process this information, it may be problematic to maintain and meet any agreements that have been entered.

As a Respondent it is in some cases necessary for us, to collect the following Personal Data about you: Name, title, phone number and email. This information is collected on the basis of the following legal basis: Consent.

When you make use of our website as a Visitor we collect and process different kinds of kind of information. This happens for instance by ordinary access to content, if you sign up for our newsletter, take part in contests, studies, or webinars, register as a user or a subscriber, additional use of services or purchases through the website.

Normally we collect and process the following type of data: a unique ID and technical information about your computer, tablet or mobile phone, your IP-address, geographical location, as well as which pages you click (interests). To the extent that you give your consent to and enter Personal Data yourself we furthermore process: name, phone number, email and title. 

This information is collected based on your consent.

If you apply for a job at YCB whether solicited or unsolicited and are an “Applicant” or “Candidate” we will usually collect Personal Data such as: Name, phone number, email, CV and potential a case or a test. This information is collected on the basis of the following legal basis: Consent.

3. Respondents (Users of Forms)

Respondents should be aware that by responding to both demo request, content download, webinar and newsletter forms on (but not restricted to) Our website, Google, Facebook, and LinkedIn advertisements, they could be disclosing information that can make them personally identifiable to YCB employees. Respondents should be aware that they alone are responsible for the content of their responses.

4. Safety

We have taken the necessary technical and organisational measures to prevent that your data accidentally or illegally gets deleted, released, lost, impaired or gets to the knowledge of any unauthorised persons, abused or in any way processed against the legislation.

5. Purpose

Personal Data about Customers is collected for the following purposes:

  • Processing your purchase and supply our services
  • Administration of your relation with us

Personal Data about Respondents or Visitors is collected for the following purposes:

  • Processing your request of content or supply our services
  • Market our services to you
  • Administration of your relation with us

Personal Data about Suppliers and business partners is collected for the following purposes:

  • Processing purchases/services
  • Administration of your relation with us

Personal Data about Applicants and Candidates is collected for the following purposes:

  • Running the recruitment process and potentially offer you a job at YCB
  • Administration of your relation with us

 

The data collected on our website is used to identify you as a user and show you the ads which will most likely be relevant to you, to register your purchases and payments, as well as to provide you with the services you have requested, for example to send you our newsletter. In addition to this we use your data to optimise our service and content.

6. Data minimisation

We only collect, process and store the Personal Data necessary to fulfill our purpose. Furthermore, it may be determined by law, what type of data it is necessary to collect and store in connection with our business practices. The type and the extent of the Personal Data we process can be determined by the need to comply with a contract or any other legal obligation.

7. Storage period

The data is stored in the time span which is allowed according to the legislation, and we will delete it when it is no longer necessary. The time span depends on the data’s character and the basis for the storage. Information about customers is deleted 5 years after the customer relationship ends.

8. Consent

Your consent to receiving our newsletter and invites to webinars, contests or cookies is voluntary, and you can withdraw it by contacting us at any time. Use the contact information above, if you want further information.

9. Passing on data

We use a number of third parties for storage and processing of data, including IT suppliers. They only process data on our behalf and may not use it for their own purposes.

We only make use of data processors in EU or in safe third countries, including companies in countries which can protect your data properly. As data processors in countries outside of EU we make use of Google (for data collected through Cookies) and Facebook (data from our Facebook page).

Data concerning your website use, which ads you receive and click, your geographical location, gender and age segment et cetera, is passed on to third party to that extent that the data is known.

10. Use of cookies

When you visit our website, information about you, which is used to adjust and improve our content and increase the value of the ads shown, is collected. If you do not want information about you to be collected, you should delete your cookies and refrain from visiting the website. You can see a list of what information is collected, their purpose and what third parties can access them below.

Cookies are stored on your computer, mobile phone or similar with the purpose of recognising it, remember settings, make statistics and focus the ads. Cookies cannot contain damaging content, such as virus.

If you delete or block cookies ads will maybe become less relevant to you and occur more often. Furthermore, you risk that the website does not work optimally and that some content cannot be accessed.

 

11. What is a cookie?

A cookie is a small text file which is stored on your computer to keep track of what happens during your visit and to recognise the computer. A cookie only contains text, is not a program and cannot contain virus.

 

12. How to reject or delete cookies

You can always reject the use of cookies on your computer by changing the settings in your web browser. Where you find the settings depends on your browser. Note, that if you reject cookies many functions and services may become unavailable, because these functions and services are based on the website remembering your choices.

Cookies which you have previously accepted can easily be deleted. If you use a PC/computer with a recent web browser you can delete cookies by pressing CTRL + SHIFT+ Delete. If this does not work or if you use a MAC, you start by finding out what browser you use and then click on the following link:

Microsoft Internet Explorer
Google Chrome
Safari
Firefox

Remember: If you use more than one browser you need to delete cookies in all of them.

 

13. Third party cookies

The website contains cookies from third parties, to varying extent this may include:

Necessary cookies:

Necessary cookies are sometimes called “strictly necessary” as, without them, We cannot provide many services that you need on the Website. For example ‘Preferences Cookies’ allow Us to remember choices you make on Our websites (such as your preferred language or the region you are in).

Statistics cookies:

These cookies track information about visits to the Website so that We can make improvements and report Our performance. For example, some cookies analyse visitor and user behaviour in order to provide more relevant content or suggest certain activities. They collect information about how visitors use the Website, which site the user came from, the number of each user’s visits and how long a user stays on the Website. We might also use statistics cookies to test new ads, pages, or features to see how users react to them.

Website name

Cookie Provider

Cookie Purpose

Duration

Cookie Type

Yourchildcarebusiness.com

Cookiebot

Cookie handling

1 year

Necessary

Yourchildcarebusiness.com

Zoho

Form handling & session IDs

100 days

Necessary

Yourchildcarebusiness.com

Google/YouTube

Cookie handling

2 years

Necessary

Yourchildcarebusiness.com

Chat Cookie

Real-time support chat

5 days

Necessary

Yourchildcarebusiness.com

Google

Website behavior

12 months

Statistics

Yourchildcarebusiness.com

Microsoft Clarity

Website behavior

1 year

Statistics

Yourchildcarebusiness.com

Facebook Ads Cookie

Advertising, Retargeting

180 days

Marketing

Yourchildcarebusiness.com

Linkedin Ads Cookie

Advertising

Session

Marketing

Yourchildcarebusiness.com

Twitter Ads Cookie

Advertising

2 years

Marketing

Yourchildcarebusiness.com

Microsoft

Advertising

2 years

Marketing

Yourchildcarebusiness.com

Instagram

Advertising, Retargeting

Session

Marketing

Yourchildcarebusiness.com

Soundcloud

Advertising, Statistics

Persistent

Marketing

Yourchildcarebusiness.com

YouTube

Advertising, Statistics

Persistent

Marketing

 

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